Obamacare – Ineffective Planning and Oversight – was ‘Agile’ to blame?
The US Government Accountability Office (GAO) passes judgement on the botched implementation of the Obamacare website.
What the GAO had to say:
“When initial enrolment began on October 1, 2013, many users were unable to successfully access and use the Healthcare.gov website to obtain health insurance information due to problems such as website failures, errors, and slow response times.”
The contract to build the system was meant to follow ‘Agile’ good practice – what went wrong?
“To help manage compressed time frames, the officials adopted an iterative IT development approach called Agile that was new to (them). Agile development is a modular and iterative approach that calls for producing usable software in small increments, sometimes referred to as sprints, rather than producing a complete product in longer sequential phases. When development began in September 2011, they had limited experience applying an Agile approach … but still included sequential reviews and approvals and required deliverables at pre-determined points in the project.”
Not really ‘Agile’ then – eh?